Cancellation & Refund Policy

At Scato, we strive to provide you with the best quality slippers and a hassle-free shopping experience. If you're not entirely satisfied with your purchase, we're here to help.

Order Cancellation

• Orders can be cancelled within 12 hours of placing them or before they are shipped, whichever is earlier.
• To cancel your order, please contact our support team via email at scatoslipper@gmail.com
• If your order has already been shipped, it cannot be cancelled. You may choose to return the product after delivery.

Returns & Refunds

• You can request a return within 7 days of receiving your order.
• Products must be unused, in their original packaging, and in resellable condition to be eligible for return.
• To initiate a return, email us at returns@scato.in with your order ID and reason for return.
• Once we receive the returned item and verify its condition, a refund will be processed to your original payment method within 7 to 10 business days.

Refund Exceptions

• No refund will be issued for products damaged due to misuse or wear and tear.
• Shipping charges are non-refundable unless the return is due to a defect or wrong item shipped by us.

Contact Us

If you have any questions or concerns about your order, feel free to reach out:

Email: scatoslipper@gmail.com